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Customer Service &
Case Management
Never miss an opportunity to open
new sales possibilities while resolving customer issues swiftly and effectively.
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Bridge the gap between service and sales, turning non-revenue actions into selling opportunities. In addition to standard case management features, COATM also scans customer behavior patterns, recognizing subtle differences between who needs a simple courtesy call and who needs special attention. Our clients routinely tell us how valuable this is; quite often, a well-timed contact turns into in a new sales opportunity. COATM has an established track record of transforming service-only cultures to service-and-sales. With COATM your team will work with a new level of confidence and effectiveness.
Customer Service and Case Management with COATM Lets You:
- Provide a consistent level of service quality
- Generate new sales from service opportunities
- Give service people a complete view of each customer relationship
- Facilitate customer interaction with pre-written scripts
- Ensure that customer information is up to date
- Acknowledge special events and triggers such as birthdays, anniversaries, and graduations
- Match product recommendations with specific customer needs
- Track all results in an integrated reporting system
Discuss your service-to-sales strategy with ASA today or learn more about COATM with these resources.
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